Privacy Policy

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1. Information We Collect

We collect personal details necessary to verify your premium water deliveries. This includes your mobile phone number, delivery address coordinates, and email. For billing, payment credentials processed through secure local mobile money services (Tigo Pesa, M-Pesa, Airtel Money) are managed entirely by certified Tanzanian payment gateway partners. Farvia never stores full numeric credit card info or payment PINs.

2. SMS Communications & OTP

Farvia utilizes secure mobile-based authentication to manage premium deliveries. We dispatch transactional SMS notifications containing one-time passwords (OTP) to securely establish your delivery profile. By registering your phone number with us, you consent to receive delivery dispatch warnings, subscription cycle updates, and essential spring-preservation statements.

3. Rights Under Tanzanian Law

In absolute compliance with the United Republic of Tanzania Personal Data Protection Act (2019), customer records are secured against unauthorized access. You possess the legal right to request access to your cataloged address profiles, correct inaccuracies, or demand complete erasure of your operational delivery coordinates at any time.

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